TERMS & CONDITIONS
Terms & Conditions
Terms and Conditions protect both of our interests. The most important thing is that you have a safe and relaxing stay with us. By making a reservation, you are accepting the Terms and Conditions. In these Terms and Conditions, “you”, “your”, “guest” and “guests” means all persons named on the booking and “we”, “us”, “our”, “ourselves”, “owner” and the “Old Stores” means Ruth Moucharafieh, owner of The Old Stores Bed and Breakfast.
1. Arrival and Departure:
Check-in is from 4:00pm to 7:00pm on the day of arrival. Check-out is on or before 10:30am. Check-in/out times outside these periods may be available, but please discuss with us in advance. If on the day of arrival guests are delayed and expect to arrive later than 7:00pm, please telephone on 07939378844 to keep the owner informed about expected arrival times. If arriving late, minimum disruption and noise to other guests is appreciated.
2. Bookings & Deposit
2.1 The advertised rates of The Old Stores Bed and Breakfast are per room, per night and include breakfast for up to two guests. The price agreed at reservation is guaranteed. In order to secure your reservation, valid credit or debit card details (or a PayPal account) must be provided.
2.2 If you are booking through The Old Stores’ website, at the time of booking, you will be charged a deposit equivalent to 25% of the cost your entire stay, i.e. each room for each night booked (“the deposit”). The remaining balance is due at check-out. If you cancel your reservation in accordance with clause 4.2, the deposit will be refunded in full.
2.3 Online reservations via third-party websites may be subject to different terms and conditions.
2.4 You must ensure you have the means to pay your bill on check-out, before you check-in. If you cannot pay the balance at check-out, we reserve the right to charge the balance to the card (or PayPal account) which you used to pay the deposit.
2.5 Our rooms are subject to availability, and whilst every effort is made to ensure you are given the room of your choice, we reserve the right to withdraw the availability of any room without notice at any time. Under such circumstances we will make reasonable efforts to offer you an alternative room without penalty to us, but again subject to availability.
2.6 We will take reasonable steps to advise you if a change to your reservation or indeed a cancellation of your reservation was unfortunately necessary. The owner will not be liable for any losses, expenses or costs incurred by you as a result of us having to change or cancel your reservation. In the event of us cancelling your reservation, any payments already made will be refunded in full.
2.7 We are unable to guarantee your booking without a valid debit or credit card or PayPal account. Unfortunately, we do not accept American Express, personal cheques or travelers' cheques.
Non-arrivals (also known as 'no shows') will be charged the entire cost of the stay, i.e. each room for each night booked.
4.1 Any intention to cancel a reservation must be made in writing, by email to (EMAIL ADDRESS). We may contact you by telephone to confirm this.
4.2 You can cancel your booking, free of charge, up to at least 2 days before your stay. For the avoidance of doubt, if, for example, your stay were to begin on a Friday, we would need to be informed of your intention to cancel the booking on or before the Tuesday of that week. In such a case, the deposit paid will be refunded in full.
4.3 If you cancel your stay within 2 days of your stay, you will be charged 50% of the total cost of your stay (“the cancellation fee”). The deposit monies already paid will be taken into account, so if you have already paid a 25% deposit, you will be charged a further 25% of the total cost of your stay. For the avoidance of doubt, if, for example, your stay were to begin on a Friday, and you informed us of your intention to cancel on the Wednesday of that week, we reserve the right to charge you the cancellation fee.
4.4 We reserve the right to waive the cancellation fee at our sole discretion.
4.5 If your booking has to be cancelled due to government-imposed restrictions relating to the coronavirus, you have the flexibility to move the reservation to an alternative available date at no additional cost.
4.6 If you suspect that you will need to cancel your reservation, please do so as soon as possible or at least 1 week prior to your stay. We are a small business and cancellations have a big impact on us. We advise you to take out a suitable insurance product to cover against unexpected costs.
4.7 Third party booking sites (for example Expedia) may have their own cancellation policies which may vary from our own. You must check that you are happy with any cancellation policy before booking. If you book through a third party, the cancellation policy of the third party takes precedence over our own.
Unfortunately, The Old Stores Bed and Breakfast has no facilities for small children. A travel cot is available in The Trefaldwyn Room for babies.
6. Loss and Damage
6.1 Please take care of our home. Whilst accidents can happen, you agree that you will pay for any damages however caused, by you or any of your party. We would hope that damages would be brought to our attention first, but we reserve the right to charge your credit or debit card (or PayPal account) for any damages and associated costs including those discovered immediately after your departure.
6.2 We also reserve the right to charge your credit or debit card (or PayPal account) for the loss of any items from your guest room during your stay and/or for any items which are discovered missing immediately after your departure.
6.3 The many books located around the house are for your pleasure but need to be returned before you depart unless we have agreed a book swap with you.
7. Smoking Policy
7.1 It is prohibited to smoke anywhere within The Old Stores Bed and Breakfast. All rooms including guest rooms are strictly non-smoking, including the use of so-called e-cigarettes. Deep-cleaning costs will be incurred if you or your guest(s) choose to smoke anywhere within the property, and we reserve the right to charge your credit or debit card (or PayPal account) for these cleaning costs.
7.2 Smoke detectors exist at The Old Stores Bed and Breakfast for the protection of life and property, and it is illegal to tamper with or cover these detectors.
The Arthur room has an ornamental fireplace. Under no circumstances must any naked flame or fire be started in the guest rooms, including candles or incense, and you agree so not to do.
9.1 On arrival, we entrust to you a set of keys for the duration of your stay. We would be very grateful if you would look after your keys as if they were your own. You agree not to copy these keys, nor allow them to be copied, and they remain the property of The Old Stores Bed and Breakfast at all times. Should they be lost or stolen you must inform us immediately.
9.2 The owner cannot be held responsible for any loss or damage to guests' belongings should any unauthorised person gain access to property because of lost or stolen keys. Your keys must be given up on request at any time.
9.3 On departure, you must return your set of keys to us and vacate the property. Non-returned keys after departure, would be treated as lost or stolen keys. Lost or stolen keys would entail us having to change the locks and cut awkward keys at significant cost. We reserve the right to charge your credit or debit card (or PayPal account), with the costs of replacing keys, key fobs and any necessary locks, at the prevailing rate.
10. Unruly Behaviour
10.1 The owners, fellow guests and visitors have the right to feel safe and unthreatened at The Old Stores Bed and Breakfast. We therefore cannot tolerate noisy or unruly behaviour, especially including behaviour which may be considered dangerous to life or property. For such behaviour, we reserve the right, without prior notice, to curtail your stay and ask that you leave the premises. No refunds will be given, nor can we pay costs, expenses or return travel fares for this curtailment.
10.2 We of course reserve the right to call the police.
We regret that The Old Stores bed and Breakfast is unable to accept any pets.
12.1 The owner(s) of The Old Stores Bed and Breakfast will not be liable for any act, neglect or default on the part of any person nor any accident, damage, loss, injury, expense or inconvenience whether to person or property which the guest or any other person may suffer or incur arising out of or in any way connected with the stay or resulting from any other cause whatsoever. We advise you to arrange your own insurance to cover yourselves and your personal belongings whilst staying at the property.
12.2 We will not be liable for failure to perform to the extent that the failure is caused by any factor beyond our reasonable control.
12.3 The Old Stores House is a very old property and is decorated with ornamental carpets. Please take every precaution when using the stairs to do so carefully by holding the banister, and with regard to any carpet corners or edges. Please take every precaution when crossing freestanding carpets.
12.4 If you have any allergies, please inform us at the time of booking. We do not guarantee that we will be able to accommodate any specific dietary requirements. Food at The Old Stores Bed and Breakfast is prepared in a kitchen exposed to a wide range of nuts, milk, and other common allergenics. Please get in touch with us if you have any specific needs.
We reserve the right to change our prices at any time. This does not affect bookings already made.
14. WiFi Access
By using our WiFi service you agree to the terms and conditions of use in force at the time.
COVID-19 (PRECAUTION POLICY)
Due to Welsh government guidelines regarding Covid-19 restrictions we have made some changes to the way we do things. This will ensure that both our guests and staff stay safe during this period. We want our guests to have confidence so that they can have a relaxing holiday.
KEEPING IT CLEAN
Cleanliness has always been a priority for us, but now our rooms will be deep cleaned between guests.
Enhanced cleaning of all high touch points will be used, following the guidelines
Hand sanitizer will be available in guest rooms and throughout the house for guests to use.
We want everyone to be safe so we’ll keep it brief, your keys will be sanitized and ready for you. The guest contact details that you have provided prior to arrival will be used for contact tracing should someone become ill.
Soft furnishings have been reduced in guest bedrooms. Hairdryers and irons have also been removed and are available on request.
We will be cleaning your room before you arrive and after you leave, there will be no daily servicing. When you depart, please leave your key in your room.
In-house guides have been removed and are now available as digital copies, please ask if you would like one sent to you.
There will be a complimentary facemask provided for each guest.
You will be able to choose from taking your breakfast in the dining room, the courtyard (if sunny) or in your room. So that we comply with regulations we are introducing pre ordering and there will be allocated time slots for breakfast. Breakfast times will be arranged at check in. If you require an early breakfast, please speak to us in advance. There will be a single use menu in your room for you to make your choices on. The outdoor tables in the courtyard can be used if you have a takeaway from a local pub or restaurant.
KEEPING ALL OF US SAFE
We are excited to be welcoming guests to The Old Stores but if you are unwell, please do not visit until you are feeling better. If you feel unwell or have any coronavirus symptoms while here, we would ask you to make your way home immediately and to inform Ruth by text as soon as possible. We want all our guests to be safe while here, so please play by the rules. If we are forced to close The Old Stores due to coronavirus, your booking can be transferred or cancelled at no charge.
We will be reviewing our procedures in line with future guidelines and this page will be updated to reflect those changes.