COVID-19 (PRECAUTION POLICY

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Due to Welsh government guidelines regarding Covid-19 restrictions we have made some changes to the way we do things. This will ensure that both our guests and staff stay safe during this period. We want our guests to have confidence so that they can have a relaxing holiday.

KEEPING IT CLEAN

Cleanliness has always been a priority for us, but now our rooms will be deep cleaned between guests.

Enhanced cleaning of all high touch points will be used, following the guidelines

Hand sanitizer will be available in guest rooms and throughout the house for guests to use.

CHECK IN

We want everyone to be safe so we’ll keep it brief, your keys will be sanitized and ready for you. The guest contact details that you have provided prior to arrival will be used for contact tracing should someone become ill.

GUEST BEDROOMS

Soft furnishings have been reduced in guest bedrooms. Hairdryers and irons have also been removed and are available on request.

We will be cleaning your room before you arrive and after you leave, there will be no daily servicing. When you depart, please leave your key in your room.

In-house guides have been removed and are now available as digital copies, please ask if you would like one sent to you.

There will be a complimentary facemask provided for each guest.

BREAKFAST

You will be able to choose from taking your breakfast in the dining room, the courtyard (if sunny) or in your room. So that we comply with regulations we are introducing pre ordering and there will be allocated time slots for breakfast. Breakfast times will be arranged at check in. If you require an early breakfast, please speak to us in advance. There will be a single use menu in your room for you to make your choices on. The outdoor tables in the courtyard can be used if you have a takeaway from a local pub or restaurant.

KEEPING ALL OF US SAFE

We are excited to be welcoming guests to The Old Stores but if you are unwell, please do not visit until you are feeling better. If you feel unwell or have any coronavirus symptoms while here, we would ask you to make your way home immediately and to inform Ruth by text as soon as possible. We want all our guests to be safe while here, so please play by the rules. If we are forced to close The Old Stores due to coronavirus, your booking can be transferred or cancelled at no charge.

We will be reviewing our procedures in line with future guidelines and this page will be updated to reflect those changes.